64hibajee Help Center — Easy Solutions for Account, Payment & Gaming Issues

We're always here to help. Browse the topics below to find answers to your questions.

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Email Support
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Phone Support
9 AM–11 PM
64hibajee

What Do You Need Help With?

Browse guides by topic — solutions to the most common issues are all right here.

🔐
Account & Login
Registration, password recovery, profile updates, and security settings.
12 Guides
💳
Deposits & Payments
How to deposit via bKash, Nagad, and Rocket, plus troubleshooting common payment issues.
8 Guides
🏧
Withdrawal
Everything you need to know about withdrawal methods, processing times, and limits.
7 Guides
🎁
Bonuses & Offers
How to claim your welcome bonus, cashback, free spins, and special offers.
10 Guides
🎮
Games & Betting
Questions about game rules, betting methods, live games, and crash games.
15 Guides
🔧
Technical Issues
Page not loading, games crashing, or issues on mobile.
6 Guides

Simple Steps to Open an Account

Opening an account at 64hibajee is quick and straightforward — the whole process takes just a few minutes. You can register directly using a Bangladeshi mobile number. Just follow the steps below.

1
Go to the Registration Page
Click the "Register" button on the 64hibajee homepage. You can do this from any device — mobile browser or desktop.
2
Enter Your Mobile Number & Password
Enter your active Bangladeshi mobile number. Create a strong password — mix numbers, letters, and special characters.
3
Verify OTP
An OTP code will be sent to your number. Enter it correctly and your account will be activated instantly.
4
Complete Your Profile
Add your name, date of birth, and preferred payment method. Completing KYC verification will increase your withdrawal limits.
5
Make Your First Deposit & Claim Your Bonus
Get a 100% welcome bonus on your first deposit. You can get started with as little as ৳100 via bKash or Nagad.
📌 Keep in Mind: Each person may register only one account. Creating multiple accounts may result in them being closed and any bonuses being forfeited.
64hibajee

How to Deposit

Depositing at 64hibajee is now easier than ever. All of Bangladesh's most popular mobile banking services are supported. Payments typically arrive within 2 to 5 minutes — and in most cases, instantly.

Payment Methods Minimum Maximum Processing Time Fee
BKash ৳100 ৳50,000 Instant Free
Nagad ৳100 ৳50,000 Instant Free
Rocket ৳200 ৳30,000 1–3 Minutes Free
Bank Transfer ৳500 ৳2,00,000 1–2 Hours Varies by Bank
USDT (Crypto) $5 Unlimited 1–15 Minutes Network Fee
💡 Tips: Depositing via bKash or Nagad gets your balance credited the fastest. If your balance doesn't appear within 15 minutes of depositing, take a screenshot of the transaction and contact support.

Steps to Deposit via bKash

1
Select "Deposit" from Your 64hibajee Dashboard
After logging in, click the "Deposit" button in the balance section at the top right.
2
Select the bKash option and enter the amount
Select bKash from the payment methods list and enter the amount you want to deposit.
3
Send Payment to 64hibajee's bKash Number
The system will provide you with a specific bKash number and reference code. Open the bKash app, tap "Send Money," and send the amount to that number.
4
Submit Transaction ID
Once the payment is complete, enter the transaction ID you received from bKash into the 64hibajee deposit form and confirm.
64hibajee

Withdrawals — How to Cash Out

Withdrawing your winnings from 64hibajee is easy and secure. That said, knowing a few things beforehand will make the process even smoother. First, KYC verification must be completed before you can withdraw. Second, bonus funds require the wagering requirements to be met before withdrawal.

✅ Withdrawal Conditions
  • KYC Verification Complete
  • Minimum Withdrawal: ৳300
  • Refunded to Original Payment Method
  • Meeting the Bonus Wagering Requirements
  • Account Active & Verified
⏱ Processing Time
  • BKash/Nagad: 15 min–2 hrs
  • Rocket: 30 min–3 hrs
  • Bank Transfer: 1–24 hrs
  • USDT: 15–60 minutes
  • Delays possible between 11 PM–9 AM
⚠️ Please Note: If your withdrawal takes longer than 3 hours to process, contact the support team with your request ID. Having multiple pending requests at the same time may slow things down.

Bonuses & Offers — How to Claim Them

64hibajee regularly offers a variety of bonuses and promotions to make your gaming experience even more rewarding. Each bonus comes with its own terms and conditions, so it's worth reading them before you claim.

Open a new account and get a 100% match bonus on your first deposit — up to ৳10,000. To claim this bonus, use a promo code at the time of deposit and make a minimum deposit of ৳500. A 30x wagering requirement must be met before the bonus can be withdrawn.

Get up to 10% cashback on your weekly losses. Cashback is credited to your account every Monday morning. This bonus carries a wagering requirement of just 1x — meaning one bet is all it takes before you can withdraw.

Free spin offers on selected slots games are available from time to time. These offers are usually communicated via email or notification. Winnings from free spins are subject to a 15x wagering requirement.

Invite a friend to 64hibajee and earn ৳300 when they sign up and make their first deposit. This bonus applies to every successful referral — with no limit.
64hibajee

Technical Troubleshooting

Occasionally you may experience issues like the site not loading or a game freezing. In most cases these are temporary and resolve on their own, but a few simple steps can speed things up.

Site Not Loading
Refresh your browser. Check your internet connection. Try using a VPN. Clear your browser cache and cookies. If the issue persists, try a different browser.
Game Interrupted Mid-Session
Reload the page — most games will resume from where you left off. If your bet was deducted but no result was shown, contact support with the game round ID.
Can't Log In
If your password is incorrect, use the "Forgot Password" option. If your account is locked, contact support to complete ID verification. Also check whether Caps Lock is on.
Slow on Mobile
Close background apps. Use a WiFi or 4G connection. Disable the "Desktop Site" option in your browser. Use Chrome or Firefox.

Contact Us Directly

If you can't resolve the issue on your own, our support team is always ready to help.

Live Chat
Click the chat icon at the bottom right of any page on the site. Average response time is just 2 minutes.
Active 24/7
Email Support
For complex issues, send us a detailed email. You're welcome to attach screenshots or any supporting evidence.
support@64hibajee.im
Telegram
Join the official 64hibajee Telegram channel for the latest updates and fast support.
Quick Response

FAQ

The Most Frequently Asked Questions in the Help Center

Yes, 64hibajee uses SSL encryption to keep all your data secure. Enabling two-factor authentication (2FA) adds an extra layer of protection. Never share your password with anyone.

Wait 5–10 minutes first. If the balance still hasn't appeared, contact Live Chat with a screenshot of your payment and your transaction ID. Most cases are resolved within 30 minutes.

KYC, or "Know Your Customer," is an internationally recognized security standard. Completing it keeps your account fully secure and increases your withdrawal limits. Simply upload a photo of your National ID or passport.

Wagering refers to how many times you need to bet your bonus amount. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place a total of ৳30,000 in bets before the bonus becomes withdrawable.

If your account has been temporarily suspended, email the support team. Once you explain the situation, it can usually be resolved quickly. In most cases, the suspension is due to incomplete KYC or a security-related concern.

Yes. 64hibajee lets you set daily limits, self-exclusion, and cooling-off periods. Visit our Responsible Gambling page to learn more about playing responsibly.
🎮 Start Playing Now
Register for free and claim your 100% Welcome Bonus.
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Support Hours
Live Chat 24/7
Email 24/7
Telegram 24/7
Phone 9 AM–11 PM
Important Information
  • Minimum Age: 18
  • Minimum Deposit: ৳100
  • Minimum Withdrawal: ৳300
  • Withdrawals Limited Without KYC
  • One Account Per Person
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